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Prolux Windows & Doors Privacy Policy

Last updated: June 7, 2026

Prolux Windows & Doors (“we,” “us,” or “our”) operates the website https://proluxwindows.ca/ (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This includes, but is not limited to: email address, first and last name, phone number, and address.
  • Usage Data: We may also collect information on how the Service is accessed and used (“Usage Data”). This may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and the time spent on those pages.
  • Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. Use of Data

Prolux Windows & Doors uses the collected data for various purposes:

  • To provide and maintain our Service, including processing quotes and direct orders.
  • To notify you about changes to our Service or products.
  • To provide customer support and handle installation logistics.
  • To monitor the usage of our Service and improve user experience.
  • To provide you with information about our products unless you have opted not to receive such information.

3. Behavioral Advertising & Third-Party Analytics

To optimize our online presence and deliver relevant marketing, we partner with third-party networks. This website uses cookies and tracking pixels from Google (including Google Analytics and Google Ads) and Meta (Meta Ads) to analyze traffic and display targeted advertisements across the internet based on your past visits to our site.

You can opt-out of targeted advertising by visiting:

4. Disclosure of Data & Third-Party Service Providers

We do not sell, rent, or lease our customer lists to third parties. We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the company, or prevent provincial or federal legal liability.

5. Legal Compliance (PIPA & PIPEDA)

We operate in compliance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access, update, or request the deletion of the personal information we hold about you by contacting us directly.

6. Contact Our Privacy Officer

For any questions about this Privacy Policy or to exercise your data rights, please contact our designated privacy officer:

Company Name: Prolux Windows & Doors
Attn: Privacy Officer
Address: 2218 NW Bay Rd, Nanoose Bay, BC V9P 9B3
Email: [email protected]